Shipping policy

Shipping Policy

Free Shipping

We offer FREE SHIPPING on all U.S. orders.

No minimum purchase is required.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not shipped on weekends or holidays.

U.S. Delivery

Orders shipped to the United States typically arrive within 8–15 business days.

Delivery times are estimates and may vary depending on the destination, carrier, product availability, weather, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 2–5 business days for tracking information to become active after shipment, as it may take some time for the carrier to scan and update the package.

Multiple Items

If you order multiple products, your items may be shipped separately and may arrive at different times. This can happen because products may be fulfilled from different fulfillment centers.

International Orders

For orders shipped outside the United States, shipping rates and delivery times may vary depending on the destination.

International customers may also be responsible for applicable customs duties, taxes, or import fees imposed by their local authorities.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to assist before the order is shipped, but we cannot guarantee that changes can be made after processing.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you cannot locate it, please first check with your local carrier and nearby delivery locations.

If the package is still missing, contact us at support@tailzpets.store and we will do our best to assist you.

Questions

If you have any questions about shipping or your order, please contact us at:

support@tailzpets.store